Head of Customer Success, APAC

TL;DR

Head of Customer Success, APAC: Overseeing and developing Customer Success strategies and teams across the APAC region with an accent on driving adoption, retention, and expansion of a multi-million dollar book of business. Focus on strategic alignment, operational excellence, cross-functional collaboration, and executive customer engagement.

Location: Hybrid in Tokyo, Japan. Required to work from the office on Mondays, Tuesdays, and Thursdays.

Company

hirify.global is a product company that provides a connected workspace tool for docs, notes, projects, calendar, and email, with AI features, serving millions of users globally.

What you will do

• Develop and implement strategies for Customer Success across APAC, focusing on adoption, retention, and expansion.
• Lead and develop a team of 25+ Customer Success Managers in the APAC region.
• Partner with Sales, Solutions Engineering, and Professional Services to enhance customer journey and value delivery.
• Drive executive relationships with key customers and advocate for APAC customer needs.
• Build and refine a KPI/OKR system to enable data-driven decisions and monitor customer health.
• Drive best-in-class retention and expansion across a multi-million dollar book of business.

Requirements

• 8+ years of experience leading Customer Success or GTM functions in a fast-growing SaaS environment, with a post-sales focus.
• Experience managing diverse customer segments from Commercial to Enterprise.
• Ability to attract, inspire, develop, and retain top talent.
• Strong customer-centric approach and data-driven mindset.
• Operational rigor and systems thinking across the customer lifecycle.
• Curiosity and willingness to adopt AI tools for smarter work.
• Must be based in Tokyo, Japan for hybrid work model.

Culture & Benefits

• Culture values in-person collaboration with required office days (Mon, Tue, Thu).
• Committed to diversity, equity, and inclusion.
• Opportunities for continuous learning and growth.
• Environment that embraces a growth mindset.
• Focus on making software toolmaking ubiquitous.