Client Success Manager II (Mid-Market)

TL;DR

Client Success Manager II (Mid-Market): Guiding hirify.global clients from deployment through renewal to ensure long‑term adoption, value realization, and program success with an accent on designing and delivering tailored solutions that drive measurable outcomes and accelerate user adoption. Focus on building trusted relationships, solving complex challenges, and cultivating satisfied, engaged customers.

Location: Office - San Diego, CA

Salary: $69,500.00 - $88,500.00

Company

hirify.global is a product company providing a platform for safety and risk management in the fleet industry, aiming to make roadways safer.

What you will do

• Own a defined portfolio of hirify.global clients, accountable for Net Revenue Retention (NRR), renewal compliance, product adoption, and long-term customer satisfaction.
• Drive strategic alignment with each client’s business objectives, ensuring the hirify.global platform is fully leveraged to maximize value realization.
• Develop, maintain, and execute strategic quarterly and annual Account Success Plans with measurable goals and risk mitigation.
• Lead new client onboarding and change management to accelerate time-to-value and promote best practices for safety and risk management programs.
• Serve as the primary point of contact, coordinating with cross-functional teams to ensure a seamless client experience from onboarding through renewal.
• Lead quarterly and annual business reviews, analyze program and performance data, and provide strategic recommendations to client executives.

Requirements

• Bachelor’s degree, or equivalent years of Customer Success experience, desired.
• 3 – 5 years of experience in an account management role within a fast-paced, commercial products or SaaS environment.
• Customer-first mentality and talent for building strong relationships with clients and colleagues.
• Strategic problem-solving and critical-thinking skills.
• Advanced skills with Microsoft Suite (Excel, PowerPoint, Word) and experience with CRM, CSS, and LMS systems (e.g., Salesforce, Totango, Siesmic).
• Excellent written and verbal communication, particularly strong persuasion and negotiation skills.
• Ability to travel up to 20%.
• Must work onsite in San Diego, CA.

Nice to have

• Experience with Tableau, Power BI, and reporting suites strongly preferred.
• Experience with managed services, trucking, and the fleet industry is highly preferred.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance; Health Savings Account; Flexible Spending Accounts.
• 401(k) with company match.
• Life and AD&D insurance; Short-Term and Long-Term Disability.
• Flexible Time Off (FTO) or Paid Time Off (PTO), 11 paid holidays plus 1 inclusive holiday, and Volunteer Time Off.
• Employee Well-Being program, Employee Referral program, and Education Reimbursement Program.
• Employee Recognition and Appreciation program.
• Passionate about making roadways safer and a diverse team driven by innovation.