Customer Success Manager II (SaaS)

TL;DR

Customer Success Manager II (SaaS/HR): Manage a portfolio of customers for a leave management platform, driving adoption, retention, and expansion with an accent on onboarding, success planning, and risk mitigation. Focus on building trusted relationships, collaborating cross-functionally, and delivering measurable outcomes through proactive strategies.

Location: Remote (United States)

Salary: 75,877 - 94,846 USD per year (US National)

Company

SaaS platform transforming employee leave management, built by HR professionals for HR professionals.

What you will do

• Manage customer portfolio as primary advocate and trusted advisor.
• Drive platform adoption via onboarding, training, and success planning.
• Identify retention risks and develop mitigation strategies.
• Uncover opportunities for expanded usage and value realization.
• Collaborate with Sales, Product, and Support teams on solutions.
• Track health metrics, retention, and activities in CRM/CS tools; provide insights for improvements.

Requirements

• Bachelor’s degree in Business or equivalent experience.
• 3–5 years in customer success, account management, or client-facing SaaS role.
• Strong customer lifecycle and SaaS success knowledge.
• Ability to manage multiple complex accounts.
• Excellent communication, relationship-building, and problem-solving skills.
• Proficiency with CRM/CS platforms like Salesforce, HubSpot, Gainsight.
• Experience in HR tech, leave management, or compliance SaaS; knowledge of FMLA, ADA.

Culture & Benefits

• Remote-first with flexibility and trust; results-driven.
• Comprehensive benefits, performance bonuses, equity opportunities.
• Learning resources, leadership programs, growth challenges.
• Flexible time off, paid holidays, leave programs.
• Inclusive culture emphasizing innovation, diverse voices, collaboration, and outcomes.