Renewals Account Manager (Cybersecurity)

TL;DR

Renewals Account Manager (Cybersecurity): Driving retention and revenue growth across an existing customer base with an accent on managing end-to-end renewals and ensuring a positive customer experience. Focus on negotiating terms, identifying expansion opportunities, and analyzing customer data within the cybersecurity industry.

Location: Reading, United Kingdom

Company

hirify.global is a cybersecurity product company focused on creating a secure digital world by challenging what's possible and driving extraordinary impact for its 11,000+ customers.

What you will do

• Oversee the full renewal process for customers purchasing directly or through channel partners.
• Collaborate with sales, customer success, support, and channel teams to ensure a seamless customer experience.
• Develop and implement strategies to maximize retention and minimize churn.
• Negotiate renewal terms, pricing, and contract structures.
• Identify and qualify upsell and cross-sell opportunities.
• Maintain accurate forecasts and customer information in Salesforce and Clari.

Requirements

• 1–3 years’ experience in SaaS renewals with a track record of exceeding targets.
• Experience negotiating pricing and contract terms.
• Ability to analyze customer data to identify risks and opportunities.
• Understanding of the SaaS sales cycle and renewal motion.
• Familiarity with CRM systems such as Salesforce and forecasting tools like Clari.
• Strong communication and interpersonal skills.

Nice to have

• Cybersecurity industry knowledge.

Culture & Benefits

• Dynamic and collaborative workplace where new ideas are welcome.
• Opportunity to solve tough challenges in cybersecurity.
• Commitment to upholding high standards of security and privacy.
• Multidimensional teams reflecting diverse backgrounds and professional experiences.
• Focus on fostering a culture of excellence and driving meaningful impact.