Renewal Specialist Manager (TT/SMB) (Cybersecurity)

TL;DR

Renewal Specialist Manager (TT/SMB) (Cybersecurity): Overseeing the EMEA renewals team for TT/SMB customers, managing global team members and processes to ensure timely renewals and high retention rates. Focus on strategizing on renewals and upsells, managing the 90-day renewals pipeline, and delivering insights on product churn to improve business strategies.

Location: Onsite in Leeds or London, United Kingdom

Company

hirify.global is a cybersecurity company empowering over 70,000 organizations worldwide to strengthen their security culture with an AI-driven Human Risk Management platform.

What you will do

• Manage the TT/SMB EMEA renewals team, including global team members, book of business, and processes.
• Drive processes for Renewal Specialist teams to strategize on renewals and applicable upsells.
• Oversee the 90-day renewals pipeline and maintain a company-set target retention rate.
• Act as an escalation point for commercial, contractual, and process issues relating to customer retention.
• Participate in churn reviews and forecasts, providing insights to senior leadership.
• Develop and groom a high-performing Renewal Specialist team to meet and exceed targets.

Requirements

• Location: Onsite in Leeds or London, United Kingdom.
• University graduate with some exposure to customer environments.
• 3+ years of people manager experience within a Sales, Finance, Renewals, or Operations role.
• English: B2 required (First-class communication skills, written and oral, are essential).
• Interest in IT and emerging technologies.
• High level of administrative skills and good at building customer relationships.

Culture & Benefits

• Company-wide bonuses based on monthly sales targets.
• Employee referral bonuses, adoption assistance, tuition reimbursement, and certification bonuses.
• Modern, high-tech, and fun work environment.
• Values radical transparency, extreme ownership, and continuous professional development.
• Engaging workplace activities from team lunches to local outings.