Key Account Manager (Igaming)

TL;DR

Key Account Manager (Igaming): Managing a portfolio of high-net-worth customers in the Brazilian market, focusing on building strong relationships with key accounts and enhancing customer loyalty. Focus on delivering personalized experiences and driving business success through customer feedback and innovative ideas.

Location: Must be located in São Paulo, Brazil

Company

hirify.global, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 20 markets.

What you will do

• Manage a portfolio of high-net-worth customers in the Brazilian market.
• Establish strong relationships to foster loyalty, retention, and increased lifetime value.
• Deliver top-tier customer service through all available channels.
• Strategically plan and host diverse local or global Key Account events.
• Monitor market-level performance and comprehend emerging trends.
• Provide valuable feedback and innovative ideas to enhance the overall customer experience.

Requirements

• Bachelor’s and/ or Master's Degree in Marketing/Business Administration/Management or other relevant fields.
• Work experience in a customer-facing environment; key customer management is a plus.
• Native Portuguese Speaker and excellent command of English.
• Strong relationship-building skills and a commitment to providing world-class service.
• Commercial acumen, analytical and organizational skills, attention to detail.
• A sense of responsibility, reliability, and a proven ability to work well within a team.

Culture & Benefits

• Diverse team of more than 2.700 Kaizeners, from 40+ nationalities spreading across 3 continents.
• Proud to be among the Best Workplaces in Europe and certified Great Place to Work across our offices.