Customer Success Manager

* 3–5 years of experience in Customer Success, Account Management, or another customer-facing role


* Experience from the farming, agriculture, or agri-tech sector is an advantage


* A relevant higher education degree within agriculture, business, technology, or a related field


* Strong experience working hands-on with CRM and ERP systems


* Solid system understanding, including configurations, workflows, integrations, and troubleshooting


* The ability to translate customer needs and real-world feedback into actionable insights for internal teams


* A proactive, structured, and data-driven approach to customer management


* Strong communication and relationship-building skills, both in the field and internally


* Comfort organizing and participating in customer meetings, events, and industry activities



Experience with SaaS is a plus, and you’re ready to be out in the field when needed, with a valid Category B driving licence.


WHAT WE OFFER
* Competitive salary and benefits.


* A dynamic and innovative work environment with real influence on product, processes, and customer experience.


* A supportive and collaborative culture that values initiative, ownership, and learning.


* Significant opportunities for personal and professional development.


* Extensive learning across technology, agriculture, and customer success






Application deadline: 11 January Location: Leeds or nearby areas