Customer Account Manager (SaaS)

TL;DR

Customer Account Manager (SaaS): Managing a portfolio of small to mid-sized customers using digital tools and email outreach to drive engagement, adoption, and retention with an accent on monitoring customer health signals and proactively reaching out to prevent churn. Focus on overseeing the renewal process and assisting with onboarding tasks.

Location: Remote (United Kingdom, Ireland, Spain, Italy, Netherlands, Romania, Bulgaria)

Salary: 70,000 - 90,000 USD per year

Company

hirify.global delivers features that simplify management, ensure efficient operations, and lower Azure compute and storage costs by up to 80% via automation.

What you will do

• Manage a large book of customers through email and in-app messaging.
• Oversee the renewal process for select accounts with a goal of 90% retention or higher.
• Monitor customer health signals and proactively reach out to drive product adoption and prevent churn.
• Assist with onboarding tasks and help customers complete key milestones.
• Collaborate with the technical account management team to identify opportunities and mitigate risks.
• Use tools like Salesforce, Gong, Planhat or similar to log activity, track metrics, and maintain customer data.

Requirements

• A minimum of 1 to 3 years of experience in a customer-facing role (Customer Success, Support, Sales).
• Strong communication and organizational skills.
• A proactive, curious mindset with eagerness to learn.
• Comfortable managing multiple priorities and working in a fast-paced environment.
• Interest in SaaS, customer experience, and growing your career in Customer Success.
• Familiarity with the Microsoft Azure ecosystem and cloud services.

Culture & Benefits

• Competitive Base + Commission Plan
• Stock Options
• Flexible Paid Time Off
• Collaborative Team Culture