Principal Customer Success Manager (AI)

TL;DR

Principal Customer Success Manager (AI): Driving measurable business outcomes for strategic customers by embedding hirify.global into their core revenue workflows with an accent on adoption, performance optimization, and long-term retention and growth. Focus on guiding customers in leveraging hirify.global’s AI capabilities and automation to improve pipeline velocity, rep productivity, and forecasting accuracy.

Location: Hybrid with 2 days in office each week in London.

Company

hirify.global is an AI Revenue Workflow Platform that helps sales leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team.

What you will do

• Manage a focused book of 3–5 high-value, complex accounts.
• Develop outcome-based success plans aligned to customer business objectives and renewal timelines.
• Drive sustained adoption of hirify.global across teams and workflows, embedding AI capabilities.
• Identify leading indicators of risk and expansion, embedding renewal readiness into ongoing engagement.
• Partner with Client Account Executives to shape retention and growth strategy.
• Support colleagues in shaping account strategy and preparing executive-facing business reviews.

Requirements

• Significant experience (7–10+ years) in Customer Success, Account Management, or a related SaaS role supporting complex software and business transformation.
• Proven success managing complex or strategic accounts with measurable retention outcomes.
• Strong commercial awareness and ability to influence renewal strategy without directly owning pricing.
• Experience driving adoption of AI-enabled or automation-driven platforms.
• Strong understanding of modern revenue processes and go-to-market workflows.
• High emotional intelligence and ability to build trusted relationships across stakeholder levels.

Culture & Benefits

• 25 days holiday + 8 bank holidays.
• hirify.global contributes with monthly contribution towards your pension.
• Private medical care for employee and spouse/family with Program Health Plus.
• Opportunity to be part of company success via equity program.
• Diversity and inclusion programs that promote employee resource groups.