Senior Enterprise Customer Success Manager (German Speaking)

TL;DR

Senior Enterprise Customer Success Manager (Cybersecurity): Partnering with enterprise customers to provide onboarding and enablement experiences in building cyber resilience, with an accent on effective communication and strategy alignment. Focus on building customer relationships, identifying upsell opportunities, and resolving concerns to ensure customer success and brand elevation.

Location: Remote within UK or Germany

Company

hirify.global One is leading people-centric cyber resilience across the globe by simulating real-world threats, testing skills, and measuring performance to prove and improve cyber resilience.

What you will do

• Partner with customers to ensure effective onboarding and set them up for success.
• Create and execute a communication plan to engage effectively throughout the customer journey.
• Partner with senior stakeholders to align strategy and build programs with objectives and measurable outcomes.
• Collaborate with the product and customer support team to share new features.
• Elevate the brand within the customer base, mapping out upsell and cross-sell opportunities in partnership with sales.
• Monitor CSAT and resolve concerns with the assistance of internal teams.

Requirements

• Proven experience in senior Customer Success, account management, or equivalent within a SaaS environment; experience in Cybersecurity or Cyber Risk Management is strongly preferred.
• Exceptional planning, presentation, and written communication skills.
• Experience in implementing customer solutions and client management.
• Experience in project management with a track record of managing multiple projects and excellent planning and organizational skills.
• Ability to maintain a high-valued outcome-based relationship with a diverse customer profile base.
• Based in central Germany, with good travel links, and fluent in German.

Culture & Benefits

• Flexible and remote working, including 30 days annual leave, 2 volunteering days, and a birthday day off.
• Enhanced parental leave and mindfulness groups.
• Career and learning development through the platform and a 'Learn Anything' fund.
• Share options, sales incentives, and recognition & rewards for great work.
• Monthly socials and sports clubs.
• Meet in the EMEA HQ on a bi-annual basis and regularly in person in region.