Senior Customer Success Manager (Defence)

TL;DR

Senior Customer Success Manager (Defence): Managing enterprise customers to provide onboarding and enablement experiences in their journey towards building cyber resilience. Focus on aligning strategic objectives with the hirify.global One platform’s proven outcomes.

Location: Must be based in the UK

Company

hirify.global One is a leading cyber resilience solution across the globe.

What you will do

• Partner with customers to ensure effective onboarding.
• Create and execute a communications plan to engage effectively throughout the customer journey.
• Partner with senior stakeholders to align strategy and build programs for customers, with objectives and measurable outcomes.
• Collaborate with product and customer support teams to share new features.
• Elevate the brand within the customer base, mapping out upsell and cross-sell opportunities in partnership with sales.
• Monitor CSAT and resolve concerns with the assistance of internal teams.

Requirements

• Proven experience in senior Customer Success, account management, or equivalent within a SaaS environment. A track record of working in Customer Success within the Defence sector is key to this role. Experience in Cybersecurity or Cyber Risk Management is strongly preferred.
• Exceptional planning, presentation, and written communication skills.
• Experience in implementing customer solutions and client management.
• Experience in project management with a proven track record of managing multiple projects to completion, along with excellent planning and organisational skills.
• Ability to maintain a high-valued outcome-based relationship with a diverse customer profile base.
• Based in the UK and to be SC Cleared.

Culture & Benefits

• Flexible and remote working options, including 25 days annual leave + 2 volunteering days and your birthday off.
• Enhanced parental leave, mindfulness groups, critical illness cover, 7% matched pension, and private healthcare plan.
• Career and learning development through the platform, a dedicated professional development fund and our ‘Learn Anything’ fund.
• Recognition & Rewards for doing great work and living our values and behaviours.
• Vibrant team culture with team events throughout the year.
• Based in the centre of Bristol, just a 10-minute walk from the train station, with railcard loan and cycle scheme available.