Customer Success Manager

TL;DR

Strategic Customer Success Manager: Guiding strategic customers to successfully deploy and adopt hirify.global, ensuring continuous business value through consultative engagement and strategic partnership. Focus on developing senior-level relationships, co-creating success plans, and driving product adoption across complex enterprise organizations.

Location: Hybrid in London, UK (in-office Mon, Tue, Thu; remote Wed, Fri options).

Salary: £104,000–£118,400

Company

hirify.global is a leading platform for human + AI collaboration, helping millions of teams achieve their most important goals faster.

What you will do

• Develop and own senior-level relationships, serving as a trusted advisor in collaborative work management.
• Partner with customers to identify strategic goals and co-create Success Plans with clear metrics.
• Execute all phases of the customer journey, from deployment strategies to business reviews and roadmap consultations.
• Collaborate with Sales to develop strategic account plans, manage renewals, and explore expansion opportunities.
• Analyse customer usage to drive targeted campaigns for enhanced engagement and product adoption.
• Serve as the voice of customers, surfacing key trends and insights to R&D and business teams.

Requirements

• 5+ years of demonstrated success in a SaaS-based Customer Success or Account Management role.
• Proven track record managing large, complex enterprise accounts and technology implementations.
• Ability to run C-Suite level business reviews and craft compelling value narratives.
• Experience managing a book of high-value customer relationships and aligning within complex organizational structures.
• Strong cross-functional collaborator with experience partnering with Account Executives.
• Self-motivated, proactive team player with a bias for action in ambiguous environments.

Nice to have

• Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making.

Culture & Benefits

• Comprehensive compensation package including equity and sales incentives, with a yearly pay equity audit.
• Mental health, wellness & fitness benefits.
• Career coaching & support and inclusive family building benefits.
• Long-term savings or retirement plans.
• In-office culinary options catering to dietary preferences.
• Exceptional office-centric culture while adopting the best elements of hybrid models.