Customer Success Manager (Enterprise)

TL;DR

Customer Success Manager - Enterprise (HR): Managing a portfolio of enterprise accounts and delivering a strategic customer success approach with an accent on building tailored success plans, leading engagements, and championing platform adoption. Focus on becoming a trusted advisor by deeply understanding customer goals and driving long-term value through proactive success planning.

Location: Hybrid in UK, United Kingdom

Company

hirify.global helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent.

What you will do

• Own a portfolio of 25–35 enterprise accounts and deliver a high-touch, strategic customer success approach.
• Build and execute tailored customer success plans aligned with business objectives, adoption milestones, and measurable outcomes.
• Lead key customer engagements including Executive Business Reviews, roadmap alignment, technical enablement, and account planning sessions.
• Champion platform adoption through multithreaded stakeholder engagement and position hirify.global as a strategic partner in business transformation.
• Become a trusted advisor by deeply understanding customer goals and driving long-term value through proactive success planning.
• Collaborate cross-functionally with Product, Sales, Marketing, Services, and Development teams to represent the voice of the customer.

Requirements

• 3–5 years of experience in Customer Success or SaaS Account Management, managing large, complex accounts with revenue responsibility.
• Proven success in leading Executive Business Reviews and strategic planning engagements.
• Experience building multithreaded relationships across various levels and functions within client organisations.
• Strong commercial acumen and experience supporting upsell and renewal strategy.
• Experience delivering adoption plans across multiple software modules and guiding technical enablement.
• Fluent in English

Nice to have

• Familiarity with Salesforce, ChurnZero, Asana, and ChatGPT or similar AI tools is a plus.
• HR or HRM domain knowledge – an advantage.

Culture & Benefits

• Hybrid working from day 1.
• Temporary remote work from anywhere in the world for up to 2 months (after 6 months of employment).
• Company share options plan.
• Cash allowance for health insurance and annual vision allowance.
• Annual Headspace subscription and wellness benefits.
• Fun company and team social events (locally and virtually with our global teams)