Customer Success Manager (Enterprise)

TL;DR

Customer Success Manager (Enterprise): Managing a portfolio of large enterprise accounts with a strategic customer success approach focused on adoption, engagement, and long-term value. Focus on leading executive business reviews, driving platform adoption, and collaborating cross-functionally to support growth and retention.

Location: Hybrid in United Kingdom

Company

hirify.global provides an intuitive, data-driven HR platform for mid-size businesses to manage people globally and collaboratively, serving over 3000 midsize and multinational companies.

What you will do

• Own and manage a portfolio of 25–35 large enterprise accounts with a high-touch, strategic approach.
• Build and execute tailored customer success plans aligned with business objectives and measurable outcomes.
• Lead key customer engagements including executive business reviews, roadmap alignment, and technical enablement.
• Drive platform adoption through multithreaded stakeholder engagement and position hirify.global as a strategic partner.
• Collaborate cross-functionally with Product, Sales, Marketing, Services, and Development teams to represent the customer voice.
• Support growth by identifying upsell and cross-sell opportunities and monitor customer health to mitigate churn risks.

Requirements

• Location: Hybrid role based in the United Kingdom
• 3–5 years experience in Customer Success or SaaS Account Management managing large, complex accounts.
• Proven success in leading executive business reviews and strategic planning engagements.
• Excellent communication and presentation skills with confidence engaging senior stakeholders.
• Fluent in English with strong commercial acumen and tech-savvy mindset.
• Familiarity with Salesforce, ChurnZero, Asana, and AI tools like ChatGPT is a plus.

Nice to have

• HR or HRM domain knowledge.

Culture & Benefits

• Competitive compensation with pre-IPO equity and company share options plan.
• Health insurance cash allowance and wellness benefits including Headspace subscription.
• Hybrid working from day one with work from home allowance and temporary remote work worldwide after 6 months.
• Company-wide long weekends, social impact days, and generous employee referral program.
• Pension scheme auto-enrolment and fun social events both locally and virtually.
• Birthday day off and special gift.