Chargeback Analyst (Fintech)

TL;DR

Chargeback Analyst (Fintech): Monitoring and analyzing all chargebacks, responding to and declining them, and communicating with merchants to obtain information. Focus on identifying patterns, ensuring compliance with scheme regulations, and timely resolution within SLAs.

Location: Hybrid. Must be based in Spain (Estepona or Malaga).

Company

hirify.global is a leading payment service provider focused on making payments simple, secure, and accessible for businesses across Europe.

What you will do

• Perform daily chargeback analysis, identifying patterns and issues for escalation or investigation.
• Communicate with merchants to obtain specific documentation and information needed for chargeback responses.
• Analyze scheme platforms to monitor chargeback flow and ensure compliance with scheme regulations and timelines.
• Track and follow up on open chargeback cases with merchants and internal stakeholders to ensure resolution within SLAs.
• Stay current with scheme regulation updates and ensure processes remain compliant.

Requirements

• 1+ years of experience in payments operations, particularly in high-volume environments.
• Strong analytical mindset with high attention to detail and comfort working with scheme regulations.
• Understanding of payment flows and financial concepts including settlement, refunds, chargebacks, and fees.
• Exposure to banking or payments operations, particularly in back-office, dispute resolution, or chargeback environments.
• Clear communication skills and an ownership mindset for tracking issues and follow-ups with stakeholders.
• English: Advanced proficiency required.

Nice to have

• Internship or entry-level experience in fintech, PSPs, or banking operations.
• Existing knowledge of card scheme regulations and dispute management processes.

Culture & Benefits

• A competitive salary and benefits package.
• Opportunities for professional growth within a dedicated international team.
• Office with an amazing view of the beach.
• Health insurance.
• Free Spanish classes and optional afterwork sports activities.