Commercial Customer Growth Account Manager

TL;DR

Commercial Customer Growth Account Manager: Managing post-sale customer relationships to ensure value, drive renewals, and expand accounts within enterprise organizations with an accent on proactive engagement, understanding business goals, and identifying expansion opportunities. Focus on navigating complex customer environments, collaborating with internal teams, and ensuring timely renewals and increased product adoption.

Location: Hybrid work arrangement in Manila, Philippines

Company

hirify.global is a global market leader in model-based automation testing.

What you will do

• Be the primary post-sale point of contact for assigned customer accounts, engaging proactively and ensuring consistent communication.
• Collaborate with customers to understand their business goals and align product capabilities to strategic priorities.
• Develop and maintain shared success plans, outlining key milestones and measurable outcomes.
• Proactively guide customers in achieving objectives by leveraging product features and providing recommendations.
• Lead discovery sessions to identify additional use cases for upselling and cross-selling, expanding footprint.
• Manage client consumption, renewal, and retention, escalating risks as necessary for timely resolution.

Requirements

• Ability to engage proactively with various customer teams on a regular basis.
• Capacity to deeply understand unique business goals and align product capabilities.
• Experience in leading discovery sessions to identify additional use cases or unmet needs.
• Proven ability to build relationships with executives, influencers, and end-users.
• Accountability for client consumption, renewal, and retention results.
• Maintain current functional and technical knowledge of products and services.

Culture & Benefits

• Market competitive compensation and benefits, including Day 1 HMO coverage with 3 free dependents.
• Hybrid work arrangement.
• Opportunity to work with the market leader in model-based automation testing.
• Supportive and engaged leadership team with a commitment to diversity and inclusion.
• Collaborative, digital-first global team environment.
• Values include demonstrating self-awareness, finishing tasks, moving fast, embracing change, serving customers, solving problems together, and thinking big.