Customer Success Manager (APAC)

TL;DR

Customer Success Manager (APAC): Owning and growing a portfolio of customers using Smartly’s social advertising platform with an accent on understanding business needs, creating long-term value, and driving retention and growth. Focus on proactively identifying opportunities to improve customer performance and building strong relationships with customers and partners.

Location: Hybrid in Manila, Philippines. Willingness to travel for customer meetings, conferences, and industry events when needed.

Company

Smartly is an AI-powered advertising technology company that transforms ad experiences for brands and consumers, managing creative and media for over 700 brands worldwide.

What you will do

• Own assigned customer accounts end to end, serving as the primary point of contact and ensuring client outcomes.
• Manage a growing book of business to drive adoption, renewals, expansion, and customer advocacy.
• Proactively identify opportunities to improve customer performance and long-term value beyond reactive support.
• Develop expertise in the Smartly platform and social advertising to provide practical guidance and solve customer problems.
• Build and maintain strong relationships with customers and external partners like Facebook, Pinterest, and Snapchat.
• Collaborate with internal teams (Sales, Marketing, Technical Solutions, Product, Engineering) to achieve customer goals and inform product development.

Requirements

• Relevant experience in a customer success or similar customer-facing role with clear ownership of customer relationships.
• Strong knowledge of social advertising platforms (Facebook, Pinterest, Snapchat).
• Ability to work independently, manage priorities, and make sound decisions for your assigned accounts.
• Ability to explain complex concepts clearly and translate data into practical insights.
• Strong written and spoken communication skills.
• Willingness to travel for customer meetings, conferences, and industry events.

Culture & Benefits

• Work for an AI-powered advertising technology company transforming ad experiences.
• Part of a multinational and diverse team of 750+ Smartlies from 60+ nationalities across 13 countries.
• Focus on creating and maintaining an inclusive environment where everyone feels respected and heard.
• Company values Diversity, Equity & Inclusion.
• Recognized as a Leader in The Forrester Wave: Creative Advertising Technologies.