Technical Account Manager (CX)

TL;DR

Technical Account Manager (CX): Resolving complex technical challenges and providing excellent technical and customer service to key accounts with an accent on improving processes and technology. Focus on fostering strategic relationships, leveraging deep product knowledge, and optimizing client solutions.

Location: Philippines - Manila. Hybrid model (2 days office, 3 days remote).

Company

hirify.global Ltd. (NASDAQ: hirify.global) is a global corporation providing software products for customer experiences, fighting financial crime, and ensuring public safety, excelling in AI, cloud, and digital technologies.

What you will do

• Become a trusted advisor for key clients and resolve complex technical challenges.
• Build strong, collaborative relationships with clients, fostering trust and long-term partnerships.
• Collaborate effectively across internal teams to provide exceptional technical support and customer service.
• Leverage deep knowledge of hirify.global products and technologies to troubleshoot client issues and optimize their solutions.
• Gain a comprehensive understanding of each client's business needs and identify opportunities to enhance their success.
• Develop and deliver impactful presentations, train clients, and contribute to product improvement based on client feedback.

Requirements

• Bachelor's degree in Computer Science, Business Information Systems, or a related field; or equivalent work experience.
• 5 years of experience in a technical or service role within software, telecommunications, customer service, call/contact centers, or service delivery.
• Demonstrated proficiency in technical problem-solving, including strong analytical and advanced troubleshooting skills.
• Fluency in both written and verbal English communication is required.
• Ability to multitask effectively and thrive in a fast-paced environment.
• Working knowledge of contact center software design and functionality, with a strong understanding of technical concepts.

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• Experience/knowledge in Telecom, Connectivity, Programming – Integrations, Software/Systems/Applications.

Culture & Benefits

• Join an ever-growing, market disrupting, global company with a fast-paced, collaborative, and creative environment.
• Opportunities for learning, growth, and endless internal career opportunities across multiple roles, disciplines, domains, and locations.
• hirify.global-FLEX hybrid model, enabling maximum flexibility: 2 days working from the office and 3 days of remote work each week.