Customer Success Manager (AI, SaaS)

TL;DR

Customer Success Manager (AI, SaaS): Orchestrating end-to-end customer experiences to drive adoption, retention, and expansion of the hirify.global Cloud platform with an accent on leveraging digital engagement, intelligent insights, and cross-functional collaboration. Focus on programmatic value realization, identifying pipeline expansion opportunities, and ensuring consistent customer outcomes.

Location: Manila, Philippines (Flexible)

Company

hirify.global empowers organizations to improve loyalty and business outcomes by creating the best experiences for their customers and employees through its AI-powered Experience Orchestration platform, hirify.global Cloud.

What you will do

• Leverage digital engagement channels and toolsets to scale personalized customer interactions.
• Orchestrate end-to-end customer experiences, guiding customers to self-service resources while engaging directly for critical milestones.
• Engage with customers to drive adoption, retention, and growth through repeatable motions.
• Identify opportunities for pipeline expansion, including professional services and education.
• Partner with internal experts (Sales, Product, Renewals) to coordinate resolution and value paths.
• Take ownership of digital customer engagement, ensuring inquiries and motions are resolved quickly and with quality.

Requirements

• Customer-first mindset with a proactive, solution-oriented approach.
• Strong verbal and written communication skills.
• Effective problem-solving and analytical skills.
• Experience with systems/tools including hirify.global Cloud, Salesforce, and Gainsight.
• Ability to work independently while orchestrating cross-functional efforts.
• Experience in a B2B environment involving partners and partner-led customer relationships.
• Cloud SaaS product knowledge and AI literacy.
• University Degree in technology or business-related field, or equivalent experience.

Culture & Benefits

• hirify.global employs over 6,000 people globally, embracing empathy and collaboration.
• Offers great benefits and perks, similar to larger tech companies.
• Employees have the independence to make a larger impact and take ownership of their work.
• Committed to fairness in the workplace and equal opportunity.