Customer Success Analyst (B2B Sales)

TL;DR

Market Performance Development Analyst (Sales): Connecting with existing customers and setting appointments for the customer success team, with an accent on pipeline management and meeting sales KPIs. Focus on B2B sales cycles, lead generation, and CRM proficiency.

Location: Hybrid in Manila

Company

hirify.global is the world's leading open hotel commerce platform, helping 50,000 hotels in 150+ countries manage online bookings.

What you will do

• Connect with existing customers via phone.
• Influence qualified decision-makers to set appointments for the customer success team.
• Manage the sales pipeline across multiple channels (phone and email).
• Track progress diligently in CRM.
• Meet daily/weekly quotas and KPIs for outbound calls, emails, contact rate, and meetings scheduled.

Requirements

• Previous B2B sales, telemarketing, or business development experience.
• BPO or contact center experience with quota achievement.
• Professional phone and email communication skills for B2B decision-makers.
• Understanding of B2B sales cycles and business development processes.
• CRM proficiency (Salesforce, HubSpot, or similar platforms).
• Ability to work with daily/weekly quotas and KPI targets.

Nice to have

• Genuine passion for sales or lead generation.
• Enjoy a fast-paced, results-oriented environment and thrive on exceeding expectations.

Culture & Benefits

• Hybrid working model (in-office & from home).
• Mental health and well-being initiatives.
• Generous parental leave policy.
• Paid birthday, study, and volunteering leave every year.
• Sponsored social clubs, team events, and celebrations.
• Investment in personal growth offering training for your advancement.