Customer Care Specialist

TL;DR

Customer Care Specialist: Answering customer requests via chat and email for an all-in-one financial app, sharing feedback to improve the product, and building trustworthy relationships. Focus on problem-solving, decision-making, and managing tasks under pressure within the banking and financial services industry.

Location: Philippines / Remote, capable of working within the CEST time zone

Company

Vivid is an all-in-one financial app that allows individuals and businesses to manage money, invest in stocks and crypto, and earn cashback, having launched in 2020 and expanded rapidly across Europe.

What you will do

• Answer customer requests via chat and email, guiding them through the app and providing the best user experience in English.
• Act as the customer's voice by sharing feedback and reporting issues to improve the product.
• Collaborate with different teams to directly impact product improvement.
• Represent hirify.global and build a trustworthy relationship with customers.

Requirements

• Demonstrated expertise in customer support or service, with a preference for experience in the banking or financial services industry and dealing with SMEs.
• Exceptional problem-solving and decision-making skills.
• Good observational skills for process and product improvement.
• Outstanding interpersonal and communication skills, encompassing both verbal and written proficiency in English.
• Capable of managing multiple tasks and thriving under pressure in a dynamic environment.
• Comprehensive knowledge of SME banking products, services, and processes.
• Capable of working within the CEST time zone, committing to 40 hours per week.

Culture & Benefits

• Opportunity to participate in the creation of a new and innovative company.
• Great working atmosphere in a motivated and dynamic team.
• Opportunities to learn and grow together with the company.