Customer Care Specialist (Fintech)

TL;DR

Customer Care Specialist (Fintech): Answering customer requests via chat and email, helping and guiding them through the app with an accent on providing the best user experience. Focus on sharing customer feedback, reporting issues, and collaborating with teams to improve the product.

Location: Hybrid role, based in Limassol, Cyprus

Company

Vivid is a financial tech company that provides an all-in-one app for individuals and businesses to manage investments, cryptocurrencies, and financial insights, rapidly expanding across Europe.

What you will do

• Answer customer requests via chat and email, guiding them through the app in English.
• Represent customers by sharing feedback and reporting issues.
• Collaborate with different teams to improve the product.
• Build trustworthy relationships with customers as a representative of hirify.global.

Requirements

• Strong desire to help customers and resolve their requests.
• Experience in customer support or working with customers.
• Native or fluent in English.
• Very good command of MS Office and G-Suite.

Nice to have

• Knowledge of other European languages is a plus.
• Experience with regulatory and government requests or customer claims.
• Financial or investment background.

Culture & Benefits

• Opportunity to participate in the creation of a new and innovative company.
• Great working atmosphere in a motivated and dynamic team.
• Opportunities to learn and grow together with the company.
• Learning budget for furthering your growth.
• Free Vivid Prime subscription.