Client Support Consultant (Fintech)

TL;DR

Client Support Consultant (Fintech): Ensuring hirify.global's global clients effectively use Order Management System (OMS), reference data, and risk products with an accent on front-line support, issue tracking, and client communication. Focus on troubleshooting trading inquiries, managing issue backlogs, and ensuring operational readiness in a dynamic financial environment.

Location: Hybrid in Manila, Philippines

Company

hirify.global is a global financial technology company that provides solutions, including an Order Management System (OMS), to a diverse client base of hedge funds, wealth managers, and traditional asset managers.

What you will do

• Provide front-line support to BAMS product suite end-users via phone and email.
• Troubleshoot, triage, and manage trading inquiries from point of origin to resolution.
• Deliver proactive, consistent, and quality updates to clients and internal partners.
• Work with managers to handle issue backlog, monitor, and assign client-reported issues.
• Develop and maintain strong working relationships with the client base.

Requirements

• Hybrid work in Manila, Philippines.
• Ability to read code and write simple scripts (C#, VB, Python).
• Proficiency in SQL Server and Transact SQL.
• Client-facing technical support experience.
• Understanding of financial markets and trading.
• Strong written and verbal communication skills.
• Degree in Computing or Finance.

Nice to have

• Financial industry (investments) knowledge.
• Front office (traders) support experience.
• Experience with product functional testing.
• Any risk background within financial services.

Culture & Benefits

• Collaborative, engaging, and inclusive work environment.
• Commitment to empowering associates and valuing unique perspectives.
• Workplace that recognizes and celebrates everyone’s unique perspective.

Hiring process

• hirify.global may use AI-based tools for application review, but all employment decisions include human review.
• Honesty and transparency are critical; falsification of information will lead to disqualification.