Customer Support Executive (Fintech)

TL;DR

Customer Support Executive (Fintech): Delivering trilingual (English, Mandarin, Cantonese) remote support to entrepreneurs and SMEs in the Hong Kong market for business incorporation, accounting, and compliance processes, with an accent on seamless onboarding and inquiry resolution. Focus on troubleshooting issues, guiding clients through digital platforms, and improving client experiences through collaboration and problem-solving.

Location: Fully remote from Malaysia

Company

hirify.global is a B Corp certified tech-enabled services company, founded in 2017, that provides back-office solutions for micro SMEs, specializing in corporate secretary, accounting, and fintech payments, serving 15,000 customers globally.

What you will do

• Provide multichannel support via email, live chat, and phone, focusing on speed and clarity.
• Guide clients through hirify.global’s digital platforms for onboarding and document submissions.
• Troubleshoot issues related to business incorporation and accounting, escalating when necessary.
• Collaborate with Sales, Compliance, Corporate Secretary, Accounting, and Tech teams.
• Identify recurring customer pain points and suggest workflow improvements.

Requirements

• Education: Bachelor's Degree in any field.
• Language Proficiency: Fluent in spoken English, Mandarin, and Cantonese (non-negotiable).
• Experience: Minimum 0-2 years in customer support (experience in Fintech, SaaS, or professional services preferred).
• Tech-Savvy: Experienced in navigating digital tools like Zendesk, Aircall, Slack, and Gmail.
• Remote-Ready: Self-motivated with a dedicated, quiet workspace and stable internet connection.

Nice to have

• Basic knowledge of Hong Kong business regulations (e.g., taxes, company filings).
• Experience in a fast-paced startup/scale-up environment.

Culture & Benefits

• Culture of humility and kindness, committed to a diverse and inclusive environment.
• Flexible work-from-home policy with the option to work fully remote from anywhere in the world for 1 month each year.
• Competitive market salaries, generous paid time off, and potential employee share ownership plan.
• Significant responsibility, autonomy, and learning opportunities, including internal and external training programs and AI excellence initiatives.
• Proudly certified B Corp, committed to social and environmental performance.

Hiring process

• Case study chat with the Hiring Manager (~60 minutes).
• Career deep dive chat with the Hiring Manager (~60 minutes).
• Behavioural fit assessment chat with a member of the HR or leadership team (~60 minutes).
• Offer and reference interviews.
• Background screening (education, criminal history, political exposure, credit history) with consent.