Technical Support Engineer (Fintech)

TL;DR

Technical Support Engineer (Fintech): Providing high-level support for hirify.global Trading and Connectivity Services products with an accent on handling client inquiries, diagnosing issues, and offering technical feedback to R&D. Focus on collaborating with global teams, prioritizing critical issues, and maintaining technical documentation.

Location: Hybrid role based in Manila, Philippines

Company

hirify.global is a global financial technology company empowering clients to accomplish more through its products and services.

What you will do

• Provide high-level support for multiple hirify.global Trading and Connectivity Services products.
• Handle internal and external customer inquiries via email and phone.
• Conduct diagnostic tests to quickly identify and resolve issues.
• Prioritize and escalate critical issues while ensuring quality service.
• Collaborate with cross-functional teams to meet customer needs efficiently.
• Offer technical feedback to R&D for product improvement.

Requirements

• 2 to 4 years of experience in a similar technical support role.
• Proficiency in JAVA is a must.
• Basic knowledge of Linux/Unix environments.
• Familiarity with financial trading support and a general understanding of the financial industry.
• Excellent English communication skills, both written and verbal.
• Bachelor’s degree in computer science, Engineering, or a related field.

Culture & Benefits

• Collaborative, engaging, and inclusive environment.
• Commitment to empowering associates to be authentic and bring their best to work.
• Supportive community that recognizes and celebrates everyone’s unique perspective.
• Opportunity to collaborate with a global team that operates 24x7.

Hiring process

• Use of AI-based tools may support recruiters and hiring managers in reviewing applications.
• All employment decisions include human review to ensure fairness and accuracy.
• Honesty and transparency are critical to the hiring process.