Team Lead, Enterprise Engagement Manager (AI)

TL;DR

Team Lead, Enterprise Engagement Manager (AI): Leading and managing a team of Enterprise Engagement Managers with an accent on adoption, retention, expansion, and enterprise delivery excellence. Focus on customer outcomes and people development across hirify.global’s US Enterprise segment.

Location: Hybrid work environment - must be able to work from the office in NYC on certain days.

Salary: $147,000 - $168,000 OTE + Equity

Company

hirify.global is a rapidly growing Conversational AI startup automating customer service with natural-sounding conversations for outstanding experiences on all communication channels.

What you will do

• Directly manage, coach, and develop a team of Enterprise Engagement Managers.
• Conduct regular 1:1 meetings, performance evaluations, and structured development planning.
• Serve as an escalation point for complex customer situations and engage directly with senior stakeholders.
• Refine and standardize engagement playbooks and best practices.
• Partner cross-functionally with Sales, Professional Services, Product, and Engineering.
• Own team-level performance metrics, including Net Revenue Retention (NRR) and Gross Retention.

Requirements

• 6+ years of experience in Enterprise Customer Success, Strategic Account Management, Consulting, or a related customer-facing role within SaaS or enterprise technology.
• 2+ years of experience directly managing and developing individual contributors.
• Experience supporting enterprise accounts with multiple stakeholders and complex implementations.
• Demonstrated ownership of retention and expansion outcomes.
• Ability to influence senior stakeholders, including Director, VP, and executive-level leaders.
• Strong organizational, communication, and coaching skills.

Nice to have

• Experience in AI, automation, customer experience platforms, or enterprise software.
• Experience scaling or formalizing Customer Success processes.
• Experience navigating complex customer escalations.

Culture & Benefits

• Join a diverse team of 40+ nationalities with flat hierarchies and a collaborative company culture.
• Enjoy an immersive onboarding experience.
• Attractive compensation package with equity.
• Flexible working hours, Unlimited PTO, and travel opportunities.
• Regular team events, game nights, and other social activities.
• A beautiful office with flair in the heart of NYC with all the conveniences, such as social area, snacks, and drinks.

Hiring process

• Recruiter video call.
• Meet your manager.
• Case Study → Leadership Assessment → Bar Raiser.