Data Engineering Professional (Networking)

TL;DR

Data Engineering Professional (Networking): Provide technical support for LAN and WAN infrastructure, resolving complex incidents within SLAs and acting as an escalation point. Focus on troubleshooting unfamiliar issues, managing workload, and contributing to continuous improvement initiatives while maintaining service continuity.

Location: Hybrid (Exeter, UK). Required to work from your contractual location 3 days a week with 2 flexible days per week. SC (Security Clearance) & NPPV 3 Clearance required, necessitating a minimum of 5 years working history in the UK to be eligible. A full UK driving license is required for this role.

Salary: Competitive

Company

hirify.global is a global leader providing secure connectivity and collaboration platforms for 1.2 million business customers internationally.

What you will do

• Resolve complex technical issues escalated from second line, delivering timely and effective outcomes for the customer.
• Investigate and troubleshoot unfamiliar issues, applying technical expertise to identify root causes and sustainable solutions.
• Manage and prioritise your workload to meet key performance indicators, while supporting lifecycle management and security vulnerability remediation.
• Contribute to continuous improvement initiatives and maintain up-to-date knowledge of BT products, solutions and industry developments.
• Deliver an effective, innovative and ISO20K-compliant service that meets contractual commitments and evolving customer needs.
• Participate in an out-of-hours call rota, 1 week in 3.

Requirements

• Customer-focused approach, with a commitment to delivering proactive, high-quality service and taking ownership of actions and outcomes.
• Experience working collaboratively across cross-functional or virtual teams, with the ability to build positive relationships at all levels and communicate technical information clearly.
• Experience in at least two of the following: Cisco networking (including CCNA or working towards), network security, wireless networking, Cisco Prime/ISE/DNAC, or SolarWinds.
• Ability to produce clear technical documentation, alongside knowledge of EMS products, customer IT systems and applications.
• Experience working with ITIL processes, including supporting process training or briefings, monitoring performance and compliance, and contributing to process reporting.
• You must either hold or be eligible for SC (Security Clearance) & NPPV 3 Clearance for this role, which will require a minimum of 5 years working history in the UK to be eligible.
• A full UK driving license is required for this role.

Culture & Benefits

• Attractive salary and a range of competitive benefits, including a 10% on target annual bonus and a generous BT Pension scheme (10% BT contribution).
• Flexible working model with 3 days required at your contractual location and 2 flexible days per week.
• X4 Salary Life Assurance and a huge range of flexible benefits including Cycle to Work, Healthcare, Season Ticket Loan, and Electric Vehicle Salary Sacrifice.
• 25 days annual leave (not including bank holidays), increasing with service.
• From January 2025, equal family leave (18 weeks at full pay) and enhanced women’s health support (menopause symptoms, cancer screenings, period care).
• 24/7 private virtual GP appointments for UK colleagues and 2 weeks paid carer’s leave.
• World-class training and development opportunities and option to join BT Shares Saving schemes.
• Discounted broadband, mobile, and TV package, including 50% off EE mobile pay monthly or SIM only plans.