Manager, Solutions Engineering (AI Customer Service)

TL;DR

Manager, Solutions Engineering (AI Customer Service): Leading and scaling a high-performing Solutions Engineering team for an AI-driven support platform with an accent on defining go-to-market strategies, solution architecture, and achieving revenue targets. Focus on actively engaging in strategic complex deals, developing team capabilities, and translating AI product capabilities into tangible business impact for large customers.

Location: Hybrid in Chicago, Illinois. Employees are expected to be in the office at least three days per week. Proof of eligibility to work in the United States is required.

Salary: $202,500 – $251,550 (OTE for Greater Chicago Area)

Company

hirify.global is an AI Customer Service company focused on helping businesses provide incredible customer experiences with its AI agent Fin and the hirify.global Customer Service Suite.

What you will do

• Define and evolve the strategic vision and go-to-market (GTM) approach for the Solutions Engineering function.
• Lead, coach, and scale a high-performing Solutions Engineering team across global regions and core verticals.
• Actively engage in strategic complex deals, providing technical guidance, architecture, and demo support.
• Serve as a trusted technical advisor and executive point of contact for large customers.
• Partner with Sales, Product, Marketing, and R&D to shape verticalized GTM motions and solution strategy.
• Lead discovery, design, and delivery of tailored technical solutions, including PoCs and business value assessments.

Requirements

• 5+ years of pre-sales experience as a Sales Engineer, Solutions Engineer/Architect, or similar individual contributor role.
• 2+ years of experience leading technical pre-sales teams, with a proven track record of hiring, mentoring, and managing high-performing teams.
• Experience selling AI, data, or highly technical products, or deep curiosity and utilization of AI.
• Comfortable with ambiguity, focused, and able to thrive under pressure while solving challenging customer issues.
• Track record of consistently delivering revenue numbers and producing accurate forecasts.
• Able to travel internationally on average once a month.

Culture & Benefits

• Competitive salary and meaningful equity with regular compensation reviews.
• Comprehensive medical, dental, and vision coverage.
• Flexible paid time off policy and Paid Parental Leave Program.
• 401k plan & match.
• Hybrid working policy with 3 days per week in the office.
• Radically open and accepting culture, focused on doing incredible work.