Mid-Market Account Manager

TL;DR

Mid-Market Account Manager (Sales Performance Technology): Managing a portfolio of mid-market accounts, driving product adoption, and increasing revenue through renewals and expansions, with an accent on post-sale executive relationship management and quota achievement. Focus on conducting high-impact QBRs that tie product usage to business outcomes and proactively mitigating churn.

Location: On-site five days a week in San Francisco, CA, US. Must be a US Citizen or hold a valid US work visa.

Compensation: $170,000–$210,000 OTE (60% base, 40% variable) with additional quarterly adoption bonuses.

Company

hirify.global is a high-growth, venture-backed leader in the Sales Performance technology sector, scaling rapidly after a successful $15M Series A funding round.

What you will do

• Manage a broad book of mid-market accounts as the primary post-sale point of contact for senior customer executives.
• Achieve revenue targets tied to Gross Retention Rate (GRR) and Net Retention Rate (NRR) through renewals, seat expansions, and module upselling.
• Drive deep product integration via roleplays, call scoring, and certification modules, collaborating with Solutions Engineers.
• Deliver high-impact Quarterly Business Reviews (QBRs) linking product usage to customer business outcomes.
• Proactively identify and address potential adoption challenges to ensure long-term customer success and mitigate churn.
• Cultivate customer success stories to develop references and case studies for future sales efforts.

Requirements

• 3+ years in customer-facing roles, with a clear progression from Customer Success Management (CSM) into Account Management (AM) or similar revenue-carrying hybrid roles.
• Consistent 2–3+ year tenures in previous roles, demonstrating ability to drive long-term impact.
• Experience conducting QBRs that connect technical product metrics to executive-level business value.
• Comfortable with revenue targets (GRR/NRR) alongside customer success metrics.
• Exceptional communication skills and willingness to travel frequently to build personal, in-person relationships with clients.
• Must be a US Citizen or hold a valid US work visa.

Culture & Benefits

• Competitive OTE structure (60% base, 40% variable) with quarterly adoption bonuses.
• Meaningful equity stake (0.05% – 0.08%) in a rapidly scaling Series A organization.
• Comprehensive medical, dental, and vision benefits.
• Daily free lunch provided in the San Francisco office and commuter benefits.
• "Take what you need" vacation policy to support work-life balance.

Hiring process

• Two to three rounds of behavioral calls with the founding team, advisors, and Head of Key Accounts.
• Account breakdown exercise where candidates analyze an account record and prepare a mock Quarterly Business Review (QBR).
• Final in-person panel interview held at the San Francisco office with the leadership and GTM teams.