Customer Success Manager (AdTech)

TL;DR

Customer Success Manager (AdTech): Growing revenue and driving adoption of the Basis Platform through strategic account management and relationship building with an accent on identifying and meeting client business objectives and programmatic buying knowledge. Focus on expanding platform usage, resolving issues, and providing business insights to drive client KPIs and NPS.

Location: Remote from the U.S. or Canada, or hybrid/onsite in Chicago, US

Salary: $68,636–$98,270 a year

Company

hirify.global empowers agencies and brands with cutting-edge software that automates digital media operations, supporting planning, reporting, and financial reconciliation across various media channels.

What you will do

• Manage a dedicated book of customers, focusing on revenue growth and platform usage expansion.
• Establish best practices and strategies to increase client spend and platform adoption through education and proactive outreach.
• Collaborate with Product, Sales, and Support teams to resolve issues and enhance client value.
• Provide business insights via Partner Reviews and reports to drive revenue and client KPIs.
• Maintain client health tracking, usage metrics, and engagement documentation.
• Customize training, guide campaign setup, and recommend optimizations to help clients achieve their goals.

Requirements

• Minimum 2 years experience in advertising technology or a related field.
• Minimum 2 years sales experience in either direct sales, sales training, or account management.
• Minimum 1 year experience in a DSP/programmatic environment.
• Excellent written and verbal communication, organizational, people, and time management skills.
• Ability to learn complex software applications and adapt quickly to a changing technology environment.
• Ability to travel (including some day and overnight trips).

Nice to have

• Bachelor's degree or higher.
• Experience or certification with Basis & Basis Certified.

Culture & Benefits

• Commitment to inclusivity, growth, and a culture where passionate individuals thrive.
• Flexible work week and options (remote, hybrid, on-site).
• 401k/RRSP matching, mental health support, paid sabbaticals, generous parental leave.
• Recognized as a top workplace, including Ad Age's #1 Best Places to Work 2025.

Hiring process

• Identity, education, and employment history verification for all hires.
• Some roles may require onsite or in-person interviews.