Retention Account Manager

TL;DR

Retention Account Manager: Partnering with SMB business owners to help them rediscover the value of the platform with an accent on retention strategies to reduce churn and fuel long-term partnerships. Focus on strategically addressing customer concerns and competitive threats to evolve retention motion.

Location: Must be based in the US

Salary: $52–$78 USD

Company

hirify.global builds technology to increase access to the global economy and provides integrated, omnichannel solutions to help sellers sell online, manage inventory, and offer buy now, pay later functionality.

What you will do

• Be responsible for retaining a multi-million dollar client base
• Understand SMB customer needs across all verticals
• Deploy retention strategies to mitigate churn and increase contract adoption
• Strategically address customer concerns and competitive threats
• Help evolve our retention motion through insights on product, operational, and competitive gaps
• Work with our Sales, Support, Product and Analytics, teams to future proof our retention strategies

Requirements

• 5+ years experience in Sales, Account Management, or related field
• Experience discovering and closing both retention & growth opportunities
• Experience successfully managing a pipeline to achieve revenue targets
• Excellent negotiation & financial literacy skills
• Excellent storytelling & vision setting skills
• Excellent organizational, analytical, written, and verbal communication skills

Culture & Benefits

• Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want.
• Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering.