Mid-Market Sales Director (Cloud Contact Center Software)

Location: Hybrid; three days per week in the San Francisco, CA or San Ramon, CA office is required.

Salary: $86,800–$168,300 USD annual base salary; annual performance bonus, stock, and other incentive compensation may also apply.

Company

Cloud contact center software provider serving customers worldwide.

What you will do

• Create and drive revenue within assigned regions or named accounts.
• Generate opportunities through professional networking, cold-calling, referrals, associations, and regional events.
• Drive brand awareness, campaigns, and lead generation.
• Own the sales cycle from lead generation through contract closure.
• Develop business plans, present quarterly reviews, and maintain account and opportunity forecasts in Salesforce.
• Support customer satisfaction and retention throughout implementation and support.

Requirements

• 7+ years of outside enterprise contact center software or CRM sales experience.
• Experience selling to C-level stakeholders and a proven record of sales excellence.
• Demonstrated ability to generate pipeline, hunt for new business, and close complex and transactional deals.
• Ability to work independently and collaboratively in a fast-paced, rapidly changing environment.
• Strong professional presence and business acumen.
• Availability to work three days per week from the San Francisco or San Ramon office.

Nice to have

• Contact center software sales experience in the under-1,000-seat market.
• Knowledge of the assigned territory or accounts.

Culture & Benefits

• Team-first, inclusive, and diversity-focused culture.
• Health, dental, and vision coverage beginning on the first day of employment.
• Short- and long-term disability, basic life insurance, and a 401(k) plan with employer matching.
• Mental health support, employee stock purchase plan, paid time off, company holidays, and paid volunteer hours.
• 12 weeks of paid parental leave.

Hiring process

• Compensation details are discussed during the recruitment process and depend on experience, skills, certifications, and work location.
• Reasonable accommodations are available throughout the application and interview process.