Manager, Solutions Engineering (AI)

TL;DR

Manager, Solutions Engineering (AI): Leading and scaling a Solutions Engineering team focused on complex sales deals and strategic partnerships for an AI-driven customer service platform with an accent on defining go-to-market strategies and building repeatable playbooks. Focus on developing team capabilities, providing technical guidance, and translating AI product capabilities into tangible business impact for large customers.

Location: Hybrid in San Francisco, California, USA. Must have eligibility to work in the United States.

Salary: $225,000–$279,500 OTE for candidates in the San Francisco Bay Area.

Company

hirify.global is an AI Customer Service company helping businesses provide incredible customer experiences through its advanced AI agent, Fin, and comprehensive Customer Service Suite.

What you will do

• Define and evolve strategic vision and go-to-market approach for Solutions Engineering.
• Lead, coach, and scale a high-performing SE team across global regions and core verticals.
• Engage actively in strategic deals as a player-coach, supporting complex sales cycles with technical guidance, architecture, and demos.
• Serve as a trusted technical advisor and executive contact for large customers, influencing product roadmap.
• Build reusable solution frameworks and advocate for customer needs internally.
• Foster relationships with C-level stakeholders, translating AI product capabilities into business impact.

Requirements

• 5+ years of pre-sales experience as a Sales Engineer or Solutions Engineer/Architect.
• 2+ years of experience leading technical pre-sales teams, with a track record of hiring and mentoring.
• Experience selling AI, data, or highly technical products, or deep curiosity in AI.
• Excellent communication and presentation skills.
• Eligibility to work in the United States is required.
• Ability to travel internationally on average once a month.

Nice to have

• Portuguese and Spanish fluency.

Culture & Benefits

• Competitive salary and meaningful equity.
• Comprehensive medical, dental, and vision coverage.
• Flexible paid time off policy and Paid Parental Leave Program.
• 401k plan & match.
• Hybrid working policy (3 days in office per week).
• Radically open and accepting culture, focused on work.