Senior Revenue & Client Operations Manager (HubSpot)

TL;DR

Senior Revenue & Client Operations Manager (HubSpot): Owning and optimizing NeuroNav’s full customer lifecycle systems, ensuring revenue data accuracy, seamless workflows, and efficient client support operations with an accent on HubSpot architecture, reporting integrity, and finance reconciliation. Focus on leading system enhancements, managing the Client Support Team, and providing clear executive reporting to drive operational excellence.

Location: Remote (US-based)

Salary: $110,000–$120,000

Company

NeuroNav, a Stanford-founded company supported by hirify.global, is rapidly scaling its mission to reinvent how individuals with developmental disabilities access services in California.

What you will do

• Own and optimize NeuroNav’s HubSpot instance, including workflows, automation, lifecycle stages, and reporting architecture.
• Manage integrations, oversee Commerce Hub order forms and invoicing workflows with QuickBooks, and maintain customer lifecycle documentation.
• Partner with Finance to reconcile new sales and upsell data, ensuring invoicing and subscription accuracy.
• Manage the Client Support Team, monitoring ticket volume, fulfillment rates, and ensuring SLAs are met.
• Build and maintain executive dashboards for lifecycle, revenue, and support, ensuring data integrity for leadership decision-making.
• Train teams on HubSpot workflows and operational tools, onboarding new hires and maintaining process guides.

Requirements

• 5–7+ years in revenue operations, CRM administration, or client operations.
• 4+ years of hands-on HubSpot administration experience.
• Experience reconciling CRM data with finance systems like QuickBooks.
• Experience overseeing a support or ticket-based operations team.
• Strong experience managing integrations and dashboards.
• Exceptional attention to detail and operational discipline.
• Clear communicator and patient trainer, comfortable in a fast-paced, remote environment.

Culture & Benefits

• Remote-first flexibility.
• Health, vision, and dental insurance.
• 401(k) retirement plan.
• 14 PTO days + 7 sick/flex days.
• Annual company retreat.
• Professional development opportunities.