Senior Operations Specialist

TL;DR

Senior Operations Specialist: Implementing and maintaining solutions to operational opportunities with an accent on analyzing workflows, designing scalable processes, and improving organizational efficiency. Focus on standardizing practices, enabling automation, and enhancing visibility for sustainable growth.

Location: Remote within the United States or 1 day/week onsite in Englewood, Colorado.

Salary: $95,000 - $110,000

Company

hirify.global is a privately owned digital marketing company providing cutting-edge solutions and a predictive analytics platform to the multifamily industry.

What you will do

• Analyze workflows to identify inefficiencies, gaps, bottlenecks, and SLA risks.
• Design scalable process improvements with stakeholders and standardize inconsistent operational practices.
• Create and maintain centralized documentation to support onboarding and training.
• Define ownership of systems and workflows to prevent process drift and drive adoption of standardized processes and tools.
• Partner with the Senior Business Analyst to track and report on capacity and utilization metrics.
• Analyze workflow trends to identify process improvement and AI opportunities and evaluate task allocation.

Requirements

• 5+ years of experience in agency operations, business analysis, process improvement, or a related role.
• Demonstrated experience analyzing and documenting workflows and SOPs.
• Strong analytical skills with the ability to translate findings into actionable solutions.
• Comfort working with operational data related to capacity, productivity, and efficiency.
• Experience partnering cross-functionally to implement process and system changes.
• Strong written and verbal communication skills including the ability to data storytell.
• High attention to detail with a systems-oriented mindset.

Nice to have

• Experience in a digital marketing agency or professional services environment.
• Exposure to shared services or offshore team models.
• Familiarity with workflow project management or work management tools.
• Experience identifying or implementing automation or AI-enabled process improvements.
• Training or experience in Lean Six Sigma, Agile, or similar methodologies.

Culture & Benefits

• 4-Day Work Week (32 Hour Work Week).
• Discretionary Bonus.
• 3 weeks of PTO, sick leave, and 11 paid holidays.
• 401(k) + Match.
• 75% employer-paid health benefits (Medical, Dental, and Vision).
• Mental and Physical Wellness Reimbursement Benefit.
• Paid Parental Leave.