Customer Success Specialist (Italian Speaking)

TL;DR

Customer Success Specialist (Italian Speaking): Maximizing customer value from the hirify.global platform and contributing to MRR growth through upselling and contract renewal support. Focus on re-engaging inactive clients, boosting product adoption, and identifying cross-selling opportunities.

Location: Hybrid Mode in Milan, Italy (3 days in office, 2 days remote).

Salary: 28,000–31,000€ per year + bonus.

Company

hirify.global is a product company on a mission to transform healthcare with an all-in-one, cloud-based software platform for medical practices and patients.

What you will do

• Manage a portfolio of existing customers to strengthen retention and maximize platform usage.
• Re-engage inactive clients and boost product adoption through outbound campaigns.
• Monitor low-engagement accounts and provide personalized recommendations and feature guidance.
• Collaborate with Onboarding and Upselling teams to ensure seamless customer handoff and identify growth opportunities.
• Track customer health and engagement using internal dashboards and usage analytics.
• Act as a trusted advisor and voice of the customer for Product, Sales, and Support teams.

Requirements

• 1-3 years of experience in a customer-facing role, ideally in SaaS, account management, or customer success.
• Strong customer empathy, problem-solving mindset, and excellent communication skills.
• Comfort with outbound calling, user engagement, and light upselling/cross-selling.
• Familiarity with CRM systems and customer engagement tools.
• Native Italian speaker.
• Good working proficiency in English (B2+).

Nice to have

• Previous experience in healthtech or SaaS.

Culture & Benefits

• 1-year fixed-term contract with aim for indefinite renewal.
• Provided equipment: laptop, headphones, keyboard, mouse, smartphone, and a dedicated office monitor.
• Bonuses for paid English or German language courses.
• Training courses, books, workshops, and team-building activities.
• Partnership with Serenis (an online psychotherapy platform) with three sessions offered.
• Regular company reunions (yearly meetups, Christmas dinner).
• Snacks, fruit, and good beer always available in the office.

Hiring process

• Call with Talent Acquisition (30 min).
• Interview with Team Leader (45 min).
• Interview with the Head of CS (60 min).
• Job Offer.