Manager, Onboarding (HR Tech)

TL;DR

Manager, Onboarding (HR Tech): Leading and mentoring a team responsible for the post-sales customer onboarding lifecycle, focusing on standardizing processes and ensuring a seamless, service-first experience. Focus on optimizing onboarding efficiency, driving customer satisfaction, and fostering cross-functional alignment between Sales, Operations, and Customer Success.

Location: Hybrid, must be based in New York City, USA

Salary: $122,000.00–$134,200.00 per year

Company

hirify.global is an HR tech company helping businesses with HR issues, focused on building a meaningful product in a supportive, entrepreneurial environment.

What you will do

• Work closely with Sales and Customer Success teams to ensure seamless new customer onboarding.
• Obsess over key metrics such as onboarding success and customer satisfaction.
• Coach team members in reinforcing onboarding best practices and the hirify.global brand.
• Advocate for customer needs with internal teams to ensure their voice is heard, understood, and prioritized.
• Handle general management responsibilities, including 1:1s, team meetings, reporting, and performance reviews.
• Support hiring and expansion of the Onboarding Team.
• Focus on continuous process and quality improvement in partnership with cross-functional teams.

Requirements

• 5 or more years of experience in customer onboarding, customer success, or service operations.
• 3 or more years of people and team management experience.
• Proven track record of coaching and developing high-performing teams.
• Demonstrated success achieving team KPIs and operational targets.
• Experience building or improving processes in a scaling environment.
• Strong cross-functional collaboration skills.
• Impeccable organizational, written, and verbal communication skills.
• Experience in HR Tech or SaaS preferred.

Culture & Benefits

• Enjoy a welcoming and casual environment.
• Great benefits and wellness program offerings.
• Company retreats and ability to interact with leaders in the startup community.
• Work in a supportive, entrepreneurial environment.
• United by shared goals and motivations, reflected in company values (Camaraderie, Openness, Grit, Integrity, Simplicity).