Senior Operations Manager (AI, Revenue Cycle Management)

TL;DR

Senior Operations Manager (AI, Revenue Cycle Management): Driving client growth and operational optimization for healthcare AI solutions with an accent on defining critical business processes, standardizing operations, and ensuring efficient execution for scaling customer base. Focus on breaking down complex business problems, owning execution, and managing high-value client relationships to support hyper-growth.

Location: 100% remote for those not in the San Francisco Bay Area, but will be fully on-site for those who are local in the San Francisco Bay Area.

Salary: $120,000–$150,000

Company

hirify.global is a fast-growing health tech startup developing AI solutions to simplify healthcare and reduce administrative costs for providers.

What you will do

• Drive client growth through operational optimization and new growth initiatives.
• Develop and standardize internal processes, reporting, training, and documentation for scaling the customer base.
• Ensure efficient and timely execution of internal operations projects.
• Engage in cross-functional collaboration with Product, Engineering, Billing, Sales, and Account Management teams.
• Act as the primary point of contact for largest and most complex accounts, managing client relationships and maximizing retention.
• Contribute to the design and implementation of scalable and efficient systems and processes.

Requirements

• 3-5 years experience in consulting, investment banking, or operations at a fast-paced SaaS tech company.
• Experience leading others in client-facing roles.
• Proficiency in SQL and Excel.
• Expertise in project management, deploying multiple projects in a fast-paced environment.
• Comfortable working in an autonomous environment, prioritizing, and identifying blockers.
• Demonstrated drive, intellectual curiosity, and attention to detail.
• Commitment to delivering customer value by understanding client use cases.
• Experience working cross-functionally with sales, operations, and engineering teams.
• Ability to travel 10-20%.

Nice to have

• Experience in Revenue Cycle Management (RCM) space.
• Prior start-up experience.

Culture & Benefits

• Committed to creating and fostering a diverse team.
• Open to all backgrounds and levels of experience.
• Committed to providing reasonable accommodations to all applicants.
• Opportunity for rapid growth in role and responsibility.
• Offers equity.