Operations Manager, Accounts (Healthcare)

TL;DR

Operations Manager, Accounts (Healthcare): Defining and optimizing critical business processes for Revenue-Cycle Management, ensuring efficient execution and seamless client onboarding. Focus on driving operational metrics, standardizing processes, and collaborating cross-functionally to support hyper-growth challenges within the healthcare industry.

Location: Requires 5 days on-site in Mountain View, CA headquarters.

Salary: $80,000–$120,000 (plus equity)

Company

hirify.global simplifies healthcare through a growing suite of AI solutions for clinical documentation, provider copilots, and revenue cycle management, serving over 500,000 clinicians nationwide.

What you will do

• Drive client growth through operational optimization and new growth initiatives.
• Define and standardize internal processes, reporting, training, and documentation for scalability.
• Ensure efficient and timely execution of internal operations projects.
• Collaborate cross-functionally with Product, Engineering, Billing, and Account Management teams.
• Act as the primary point of contact for largest and most complex accounts, managing client relationships and maximizing retention.
• Help junior team members manage client relationships and act as an escalation point.

Requirements

• 2-4 years of experience in consulting, investment banking, or operations at a fast-paced SaaS tech company.
• Experience leading others in client-facing roles.
• Proficiency in SQL and Excel for data analysis.
• Expertise in project management, deploying multiple projects in a fast-paced environment.
• Ability to breakdown complex business problems and own execution and outcomes.
• Commitment to understanding client use cases and aligning with best practices.
• Experience working cross-functionally with sales, operations, and engineering teams.
• Position requires 5 days on-site in Mountain View, CA headquarters.
• Travel (10-20%) is required.

Nice to have

• Experience in Revenue Cycle Management (RCM).
• Prior startup experience.

Culture & Benefits

• Offers equity as part of compensation.
• Committed to diversity and fostering an inclusive team.
• Provides reasonable accommodations to applicants throughout the process.