Customer Marketing Lead

TL;DR

Customer Marketing Lead: Amplifying the voice of the customer and developing community marketing by designing frameworks for feedback, translating insights into strategies, and assembling a customer advisory board. Focus on fostering customer-led innovation, directing new business initiatives, and enhancing brand loyalty through certification programs.

Location: Hybrid (London, United Kingdom). Must be eligible to work in the UK on a permanent basis (UK / EU citizen or ILR).

Company

hirify.global is a global data and analytics group focused on making people's opinions heard for the benefit of local, national, and international communities.

What you will do

• Lead on championing customer voice and reporting on customer lifecycle experience company-wide.
• Proactively identify new solutions to solve business problems and gain stakeholder buy-in on strategy.
• Manage and launch external community marketing events across priority markets, engaging with clients face-to-face.
• Develop and launch a product certification program, training super-users to become product evangelists.
• Orchestrate and analyze Customer Satisfaction surveys across the business to understand opportunities for improvement.
• Coordinate with Product, Marketing, Client Success, and Sales teams to constantly enhance and optimize communications across the customer journey.

Requirements

• Passion for customer experience and engagement.
• A strategic mindset to simplify complex problems and execute plans.
• Data-driven approach to designing, analyzing metrics, and transforming data into actionable insights.
• Confident people-person skilled in building relationships, hosting events, and engaging with diverse customers.
• Ability to create compelling content and craft solution-led messaging.
• Expertise in managing projects and prioritization.
• Must be eligible to work in the UK on a permanent basis (UK / EU citizen or ILR).

Nice to have

• Experience managing an online community.
• Designing functioning cross-functional frameworks to implement the voice of the customer.
• Managing and reporting on Customer Satisfaction surveys.
• Experience owning an event-marketing series, or confidence in hosting events.

Culture & Benefits

• Join a global team with a social mission to make millions of people’s opinions heard.
• Driven by shared values: fast, fearless, innovative, diligent, accurate, ethical, respectful, and trusting.
• Strive to provide best-in-class benefits to support physical, financial, and emotional wellbeing.
• Promote a sense of belonging and uniqueness in a supportive workplace for employees.