Global Technical Specialist

TL;DR

Global Technical Specialist: Providing first-line technical support for emergency cases and planned services to marine customers and sales companies, remotely, with an accent on remote troubleshooting, identification, and analysis of problems. Focus on acting as a technical planner for troubleshooting tasks in coordination with the Global Marine Coordinator.

Location: Flexible working hours, as well as the possibility to work from home.

Company

hirify.global Nijmegen B.V. is a market leader in gas treatment systems and services, developing, selling, and producing equipment for the maritime industry.

What you will do

• Provide remote troubleshooting, identification, and analysis of problems.
• Act as a technical planner for troubleshooting tasks in coordination with the Global Marine Coordinator.
• Identify Field Service Engineer (FSE) skills, tools, spare parts, and equipment needed on board.
• Perform quality checks of reports and documentation of all performed service tasks.
• Work in a global planning and case handling tool (Microsoft CRM).
• Support claim handling.

Requirements

• Bachelor's degree in Marine (or comparable).
• Experience in the Marine industry.
• Proactive and customer-centric approach to remote support.
• Ability to maintain internal and external relationships professionally.
• Ability to provide feedback from troubleshooting cases and on-board visits.
• Fluency in English, as the job is performed in English.

Culture & Benefits

• 24 vacation days as well as 13 ADV days for a full-time position.
• A performance bonus of up to 10% of your annual salary.
• Access to a company fitness plan with discounts in over 3000 sporting venues in the Netherlands.
• Flexible working hours, as well as the possibility to work from home.