Customer Support Specialist

TL;DR

Customer Support Specialist (E-commerce): Providing excellent customer experience and ensuring seamless transactions on the marketplace with an accent on resolving customer issues and driving customer satisfaction. Focus on collaborating with team members to identify opportunities for improvements and supporting hirify.global's hyper-growth.

Location: Work location of your choice: office, remote, opportunity to work and travel.

Salary: €1,045 - €1,181 a month

Company

hirify.global is building an open, safe and sustainable marketplace for gamers, supporting close to 20m+ active users.

What you will do

• Provide excellent customer experience via email, live chat, and social media.
• Ensure a seamless transaction process throughout the marketplace.
• Actively drive resolution of customer issues, resulting in customer satisfaction and retention.
• Maintain and improve team’s Customer Support Metrics.
• Collaborate with team members to identify opportunities for improvements and growth.

Requirements

• 1+ years of experience providing support to clients/users via email, phone, live chat, bots, and social media.
• Comfort and ability to support users in verbal and written English.
• Sense of urgency and appreciation for clear and timely communication with users and teammates.
• Ability to effectively prioritize as part of the team and deliver individually.
• Ability to work by shifts based on business needs.

Culture & Benefits

• Opportunity to join the Employee Stock Options program.
• Opportunity to help scale a unique product.
• Various bonus systems: performance-based, referral, additional paid leave, personal learning budget.
• Paid volunteering opportunities.
• Personal and professional growth at an exponential rate supported by well-defined feedback and promotion processes.