Commercial Customer Support Representative

TL;DR

Commercial Customer Support Representative: Answering customer inquiries and advising on online products/services with an accent on identifying cross-selling and upselling opportunities. Focus on building lasting customer relationships and ensuring a positive customer experience while achieving sales targets.

Location: Hybrid, based in Leiden, Netherlands

Company

hirify.global is a leading player in online services, offering products like hosting, domain names, professional email solutions, and websites.

What you will do

• Answer customer phone inquiries and provide support.
• Analyze customer needs and advise on products and services.
• Identify opportunities for cross-selling and upselling.
• Build lasting customer relationships.
• Ensure a positive customer experience with every conversation.

Requirements

• Strong communication skills in Dutch and customer-focused.
• Affinity for IT.
• Commercially oriented and proactively identify opportunities (sales driven).
• Motivated by targets and challenges.
• Eager to learn and open to coaching.
• Enjoy collaboration and knowledge sharing, with a positive and enthusiastic attitude.

Culture & Benefits

• Paid and comprehensive induction period.
• Sales training and personal coaching, with guidance from experienced colleagues.
• Career opportunities within the organization.
• Work in a dynamic and commercial environment.
• Be part of a close-knit, committed, and ambitious team.
• Competitive salary with potential bonuses.