Junior Customer Care Associate (German/Dutch/English)

TL;DR

Junior Customer Care Associate (German/Dutch/English): Delivering exceptional support for customers in German, Dutch, and English, helping users navigate insurance questions, claims, and service requests. Focus on translating insurance language into clear, customer-friendly explanations and assisting with administrative tasks.

Location: Hybrid in Brussels, Belgium (up to three remote days per week) with an option for one month “work from anywhere” per year.

Company

hirify.global is a leading insurtech scale-up transforming the future of insurance with a platform that protects millions of people across 32 countries in Europe.

What you will do

• Handle customer inquiries via email and phone in German, Dutch, and English.
• Listen, understand, and summarise customer needs clearly.
• Guide customers through procedures and help them with claims information.
• Track and log requests, complaints, and outstanding actions.
• Translate insurance language into clear, customer-friendly explanations (training provided).
• Support inbound sales conversions by providing helpful product insights.
• Assist with administrative tasks such as payments follow-up, contract changes, and CRM updates.

Requirements

• Native-like proficiency in German, Dutch, and English (both written & spoken).
• Young graduate with a MA or BA degree in languages, business, or a related field.
• A passion for excellent customer service.
• Comfortable with computers and quick to learn new systems.
• Able to multitask and prioritise effectively in a fast-paced setting.
• A team player with a pragmatic, positive “can-do” mindset who thrives in a startup environment.

Culture & Benefits

• Real impact in a fast-growing insurtech with career-building opportunities.
• Starting with a 6-month contract.
• Flexible work setup: up to three remote days per week.
• One month “work from anywhere” per year.
• 28 days off (plus extra days on top of legal requirements).
• A modern WeWork space in Brussels with a rooftop terrace for team events.
• A vibrant, international culture that values teamwork, initiative, and fun.