Digital Customer Success Manager (SaaS)

TL;DR

Digital Customer Success Manager (SaaS): Supporting customers through digital engagement to improve SaaS platform adoption and retention. Focus on monitoring customer health, addressing product usage challenges, and implementing digital adoption strategies across a wide range of customers.

Location: Flexibility in working hours and working from home

Company

hirify.global is the Technology Asset Intelligence platform that transforms raw asset data into trusted, actionable insights—spanning hardware, software, cloud, IoT, and OT.

What you will do

• Track customer health and engagement metrics using Customer Success tools.
• Respond to customer inquiries and resolve product usage issues to ensure customer satisfaction.
• Proactively reach out to customers with reduced engagement to improve retention and increase product adoption.
• Support customers through digital onboarding, in-app messaging, and online resources.
• Share insights and feedback to optimize digital customer success strategies and improve platform adoption.

Requirements

• 1–2 years of experience in Customer Success, Customer Support, or Digital Engagement.
• Experience with CRM systems or Customer Success platforms such as Gainsight or ChurnZero.
• Understanding of SaaS products and onboarding best practices.
• Ability to work with customer engagement and performance data.
• Strong written and verbal English communication skills.

Culture & Benefits

• Competitive salary according to industry benchmarks.
• Benefits: Performance-based bonus, comprehensive benefits package.
• Career growth & learning opportunities.
• Flexibility in working hours and working from home.
• Company events and perks that promote team building and collaboration.