Sr. Customer Success Associate

TL;DR

Sr. Customer Success Associate: Driving customer success and retention for a SaaS e-commerce platform with an accent on building trusted relationships, proactive problem-solving, and identifying growth opportunities. Focus on ensuring product adoption, increasing customer LTV through upselling, and acting as the voice of the customer for product enhancements.

Location: Remote (Global)

Company

hirify.global is a software suite empowering Marketplace entrepreneurs and international brands, revolutionizing the Commerce landscape by scaling cutting-edge software for Amazon and Walmart businesses.

What you will do

• Guide new sellers through product onboarding and ensure adoption of core features.
• Maintain strong relationships with clients, understanding their business goals and proactively identifying needs.
• Identify and execute upsell and cross-sell initiatives to drive account expansion and increase customer LTV.
• Monitor customer health scores, identify at-risk accounts, and develop retention strategies.
• Gather seller feedback and share insights with the product team to enhance usability and feature relevance.
• Provide in-app support, troubleshoot issues, and act as a bridge between clients and internal teams.

Requirements

• 3+ years of experience in customer success, account management, or business development in a SaaS or eCommerce environment.
• Strong understanding of Shopify and eCommerce website development.
• Excellent communication and problem-solving skills, capable of translating technical concepts for non-technical users.
• Ability to multitask and manage multiple client relationships effectively.
• Experience in creating proposals, negotiating contracts, and closing deals.
• Familiarity with CRM tools, ticketing systems, and in-app support platforms.

Nice to have

• Prior experience in Shopify development or sales.
• Experience working with development teams on bug tracking and custom feature implementation.

Culture & Benefits

• Vibrant global team with over 500 minds from 42 countries across five continents.
• Opportunity to revolutionize the Commerce landscape with cutting-edge software for Amazon and Walmart businesses.
• Work with robust capital backing and a clear vision for accelerated growth.