Customer Success Manager (ERP)

TL;DR

Customer Success Manager (ERP): Partnering with non-profit, human services, and education customers to achieve strong adoption, smoother operations, and better reporting using hirify.global products with an accent on understanding customer needs around finance and payroll processes. Focus on translating customer needs into practical success plans in collaboration with internal teams.

Location: Ability to support customers across North American time zones (EST-PST) based on client need.

Company

hirify.global helps social benefit organizations, including nonprofits, school boards, and government agencies, reach their full potential through technology.

What you will do

• Build strong relationships with multiple customers to understand their unique operational challenges and map them to the value of hirify.global products.
• Engage with customers to understand the current state of system use, pain points, status, and goals around technical, user, and business success.
• Create customer-centered success plans and execute Business Reviews.
• Collaborate with internal teams (product, marketing, services) and share customer-centric feedback.
• Provide strategic advice to customers based on a thorough understanding of hirify.global products and future roadmap improvements.

Requirements

• BA/BS required.
• 2+ years of experience in a Customer Success, Implementation, or customer-facing SaaS role with responsibility for customer outcomes.
• Hands-on experience working with an ERP system in a customer-facing capacity.
• Practical exposure to finance and/or payroll processes within an ERP context.
• Experience working with Microsoft Business Central / Navision or another ERP platform, such as NetSuite, SAP, or Sage.
• Confidence leading remote customer meetings and presentations.
• Strong communication and relationship-building skills.
• Strong organization and prioritization skills in a fast-paced, remote environment.
• Ability to support customers across North American time zones (EST-PST) based on client need.

Nice to have

• Accounting Designation
• CRM experience to manage accounts and opportunities
• Experience as a Customer Success Key Account Manager, Sales, Consultant, or relevant role

Culture & Benefits

• We are 100% remote and global.
• Flexible work hours.
• Dedicated to your growth with consistent and meaningful feedback.
• Access to leading-edge tools, playbooks, and technology to amplify your experience.
• Stipend to help set up your ideal home office.
• Focus on culture: coffee chats, happy hours, cooking classes, book clubs, and more!