Customer Success Manager

TL;DR

Customer Success Manager: Driving adoption and expansion of an intelligent workflow platform with an accent on ensuring customers realize the full potential of the platform and identifying new automation opportunities. Focus on translating technical needs, coordinating onboarding, and developing renewal strategies to increase platform usage.

Location: Remote (Ireland)

Company

hirify.global is an intelligent workflow platform that applies AI, automation, and integration to drive business results for a diverse range of customers from startups to public companies.

What you will do

• Support customer journey phases: onboarding, adoption/value conversations, business reviews, and renewal.
• Lead a first-class onboarding experience and ensure customer use cases are met within specified timelines.
• Translate technical customer needs to internal technical teams and deliver feedback to the Product team.
• Coordinate onboarding and business reviews to evaluate performance and locate new opportunities for expansion.
• Partner with internal resources to build account plans and align customer needs with use cases to increase platform usage.
• Develop and drive a renewal plan, delivering a strategic message to stakeholders on the value of hirify.global.

Requirements

• 5+ years of experience in a technical account management, customer success, or post-sales role at a technology company.
• Experience with a SaaS solutions offering for technical teams (cybersecurity, DevOps, IT, other).
• Experience asking questions to uncover problems, locate new opportunities, and translate technical requirements to internal teams.
• Knowledge of how to solve complex problems by utilizing internal resources and when to engage management or leadership.
• Knowledge of APIs and how they function.
• Must be based anywhere in Ireland.

Nice to have

• Proficiency in German is highly desirable.

Culture & Benefits

• Committed to delivering exceptional customer experiences.
• Fosters a company culture that nurtures individual curiosity, growth, and integrity.
• Values Simplicity, Speed, and Soundness.
• Provides equal employment opportunities to all employees and applicants for employment without regard to sex, race, colour, ethnic or social origin, genetic features, language, religion or belief.
• Big believers in learning and growth.