TL;DR

Junior Customer Success Manager (SaaS/E-commerce): Enabling and activating new customers for an e-commerce shipping platform with an accent on smooth onboarding, product adoption, and identifying growth opportunities. Focus on cross-functional collaboration, customer feedback integration, and commercial expansion.

Location: This is a remote position in Croatia. You must be based in Croatia and eligible to work there.

Company

%hirify_global% is Europe’s #1 shipping platform helping e-commerce businesses scale operations and deliver standout shipping experiences.

What you will do

Enable and activate new customers during their critical first six months, ensuring smooth onboarding and product adoption.
Proactively identify growth opportunities and surface them to our commercially focused team for follow-up.
Serve as a key connector across teams: with Sales (seamless onboarding), Marketing (customer feedback, campaigns, webinars), Customer Support (escalations), and Product (customer voice, roadmap decisions).

Requirements

Bachelor's degree.
2+ years of relevant experience in logistics, supply chain, SaaS, or e-commerce.
A passion for customer success with strong relationship-building skills.
Commercially driven mindset—experience with upsell, renewals, or opportunity spotting.
Comfortable navigating complex setups and cross-functional challenges.
Fluent in German and English.
Must be based in Croatia and eligible to work there.

Culture & Benefits

A flexible hybrid working model and a dedicated 500€ budget to set up your home office.
A good base salary that grows with the company and your accomplishments.
An additional bonus agreement based on team performance.
After 3 years of employment, you get a sabbatical of 4 weeks.
Keep growing with a study budget of €2000 per year.
Pension scheme.
Access to many different discount programs.

Junior Customer Success Manager (DACH)