Associate - Customer Success (Saas)

TL;DR

Associate - Customer Success (Saas): Engaging proactively with customers and understanding their business flow with an accent on deep product knowledge and showcasing product demos. Focus on aligning with key customer stakeholders and identifying efficiency gains in their hirify.global product suite investment.

Location: Remote

Salary: INR 0 - INR 0

Company

hirify.global builds uncomplicated service software that delivers exceptional customer and employee experiences.

What you will do

• Engage proactively with customers.
• Understand and document customer’s business flow and use-cases.
• Showcase product demos and work out solutions for business use cases using best product-fit.
• Align with key customer stakeholders to establish a stronger customer relationship management program.
• Evaluate how customers manage their hirify.global product suite investment & identify efficiency and effectiveness gains.
• Promote awareness of the latest innovations hirify.global is releasing.

Requirements

• 1-3 years of relevant work experience in a customer-facing role, mainly in a Customer success/retention portfolio.
• Proven track record of establishing themselves as a strategic trusted advisor to clients.
• Must be able to articulate complex client and vendor concepts to an audience of varying perception levels.
• Very Strong written and verbal presentation/communication skills.
• Self-starter who can own ongoing customer success of both large and small clients.
• Ability to report and share client’s status on a timely/pre-defined interval.

Nice to have

• Bachelor's Degree in Computer Science + Business Education preferred

Culture & Benefits

• Environment that enables everyone to find their true potential, purpose, and passion.
• Welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities.
• Committed to providing equal opportunity.
• Diversity in the workplace creates a more vibrant, richer environment that boosts the goals of employees, communities, and business.