Customer Success Specialist

TL;DR

Customer Success Specialist: Delivering onboarding, training, and operational support to enterprise-level B2B clients across various regions with an accent on guiding users through complex eBL workflows and maintaining strong client communication. Focus on handling first-line issues, creating knowledge base content, and ensuring client satisfaction in agricultural commodity trading and logistics sectors.

Location: Remote (aligned with a 9 AM–5 PM CET fixed schedule)

Compensation: USD

Company

hirify.global is a global Support-as-a-Service leader providing secure customer and technical support to tech companies and industry leaders across diverse industries.

What you will do

• Deliver eBL onboarding, training, and client support after contract signing.
• Guide users through full eBL workflows and ensure correct operational procedures.
• Provide functional and operational support to agri-trading firms, vessel carriers, banks, and agents.
• Maintain communication with clients across regions and gather feedback for improvements.
• Handle first-line eBL issues, perform triage, and escalate when needed.
• Create and maintain user guides, knowledge base content, and troubleshooting documentation.

Requirements

• Excellent English communication skills (at least C1 level).
• 2–4 years of experience in customer success, trade operations, or digital adoption.
• Direct B2B experience working with enterprise-level customers.
• Hands-on experience with bulk shipping, agricultural commodity trading, logistics, or supply chain workflows.
• Strong interpersonal, analytical, and problem-solving skills.
• Ability to manage multiple parallel tasks and deliver structured onboarding and training.

Nice to have

• Bachelor’s degree in Agriculture, Commodities Trading, Supply Chain, Business, or Information Systems.

Culture & Benefits

• Opportunity to cooperate fully remotely.
• Fixed schedule: Monday-Friday, 9 AM–5PM CET.
• Inclusive international environment with a culture built on trust and no time-tracking requirements.
• Compensation in USD.
• Balance between project workload and personal time with an internal health policy.
• Responsive leadership interested in development and long-lasting cooperation.