Customer Success Specialist

TL;DR

Customer Success Specialist (SaaS): Delivering eBL onboarding, training, and client support after contract signing with an accent on guiding users through full eBL workflows and ensuring correct operational procedures. Focus on maintaining communication with clients across regions and gathering feedback for improvements.

Location: Opportunity to cooperate fully remotely

Company

hirify.global is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.

What you will do

• Deliver eBL onboarding, training, and client support after contract signing
• Guide users through full eBL workflows and ensure correct operational procedures
• Provide functional and operational support to agri-trading firms, vessel carriers, banks, and agents
• Maintain communication with clients across regions and gather feedback for improvements
• Handle first-line eBL issues, perform triage, and escalate when needed
• Create and maintain user guides, knowledge base content, and troubleshooting documentation

Requirements

• English: C1 level or higher
• 2–4 years of experience in customer success, trade operations, digital adoption, or similar operational roles
• Direct B2B experience working with enterprise-level customers
• Hands-on experience with bulk shipping, agricultural commodity trading, logistics/supply chain, or trade execution workflows
• Strong interpersonal skills for working with operational users across different cultures and organizations
• Ability to manage multiple parallel tasks without losing structure
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Nice to have

• Bachelor’s degree in Agriculture, Commodities Trading, Supply Chain, Business, or Information Systems

Culture & Benefits

• Fixed schedule: Monday-Friday, 9 AM–5PM CET
• Inclusive international environment
• Compensation in USD
• Rewards for referring friends
• Balance between project workload and personal time, and internal health policy
• Responsive leadership interested in your development and long-lasting cooperation
• A culture built on trust, with no time-tracking requirements